Privacy Policy

1) Information We Collect

We collect information in three ways: (a) you provide it, (b) it's collected automatically, and (c) we receive it from third parties.

A. Information You Provide

• Account & Profile: Name, email address, password, and other registration details.
• Business Information: Company name, website, product details, pricing, sales scripts, FAQs, and other materials you upload to train your AI assistant.
• Customer Data: Audio, video, transcriptions, meeting recordings, or other content you upload or enable through the Services.
• Payment Information: Billing address and payment method. Sensitive payment details are processed by our payment processor (Stripe); we only store limited metadata.
• Communications: Messages when you contact support or participate in surveys.

B. Information Collected Automatically

• Log & Usage Data: IP address, browser type, device identifiers, access times, referring URLs, and interactions with our Services.
• Cookies & Tracking Technologies: Used for authentication, analytics, and personalization.
• Device Data: Operating system, hardware settings, crash logs.

C. Information from Third Parties

• Authentication Providers: Login credentials if you sign in via Google or other SSO providers.
• Third-Party Integrations: When you connect services like Zoom, we receive data you authorize (e.g., meeting recordings, user profile information).

2) Third-Party Integrations (Zoom, etc.)

Our Services integrate with third-party platforms such as Zoom. When you connect a third-party account:

• We receive OAuth tokens (access and refresh tokens) to access authorized data on your behalf
• We access only the data you explicitly authorize (e.g., cloud recordings, user profile)
• OAuth tokens are stored securely in our encrypted database
• You may disconnect integrations at any time from your dashboard, which deletes stored tokens
• Third-party terms and privacy policies apply to your use of their services

Zoom-Specific: When you connect Zoom, we request the following permissions:

• user:read - To access your Zoom email and account ID
• recording:read - To access your cloud meeting recordings

We do not access your Zoom contacts, messages, calendar, or other Zoom data beyond these scopes.

3) How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Services
• Personalize user experience and train AI models to provide coaching
• Process payments and billing
• Respond to inquiries and provide customer support
• Monitor performance, usage, and security
• Send product updates and marketing communications (you can opt out)
• Comply with legal and regulatory obligations
• Develop de-identified and aggregated data for analytics

4) AI Processing & Model Providers

To deliver AI-powered features (such as sales coaching and call analysis), we may send your inputs to our AI models and trusted third-party model providers (such as OpenAI) under data processing agreements.

• Your data is processed to generate coaching suggestions and insights
• AI outputs may be inaccurate or incomplete; you are responsible for verifying them
• We do not use your data to train third-party AI models without consent

5) How We Share Your Information

We do not sell your personal information. We may share information:

• With Service Providers: Cloud hosting, analytics, payment processing, AI model providers, and customer support.
• For Legal Reasons: To comply with law, enforce agreements, protect rights, safety, or prevent fraud.
• In Transactions: During mergers, acquisitions, financing, or sale of company assets.
• With Consent: When you direct us to do so (e.g., connecting third-party integrations).

6) Cookies & Tracking

We use cookies, pixels, and similar technologies for:

• Authentication and session management
• Analytics (e.g., understanding how users interact with our Services)
• Personalization and preferences

You can manage cookies in your browser settings. Blocking cookies may impair some features of the Services.

7) Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Access controls and authentication requirements
• Regular security monitoring and audits
• Secure storage of OAuth tokens (server-side only, never exposed to browsers)

8) Data Retention & Deletion

We retain information for as long as necessary to provide the Services and for legitimate business/legal purposes (e.g., accounting, security, fraud prevention). Customer data may be deleted at your request, subject to legal and contractual obligations. Deleted content may persist in backups for a limited time. We may retain de-identified/aggregated data.

When you disconnect Zoom or delete your account:

• OAuth tokens (access and refresh tokens) are immediately deleted from our database
• Imported Zoom recordings and associated data are removed within 30 days
• You may also revoke access directly from Zoom at zoom.us/profile/setting → Apps → Installed Apps

9) Your Rights

Depending on your location, you may have rights under privacy laws such as GDPR, CCPA/CPRA, or similar frameworks, including:

• Right to access, correct, or delete your information
• Right to restrict or object to processing
• Right to data portability
• Right to opt out of targeted advertising
• Right to withdraw consent

To exercise these rights, contact us at team@yurp.ai

10) International Data Transfers

We are based in the United States. If you access our Services from outside the U.S., your information may be transferred to and stored in the U.S. or other jurisdictions with different data protection laws.

11) Children's Privacy

The Services are not directed to children under 16. We do not knowingly collect information from children. If we discover we have collected such data, we will delete it promptly.

12) Do Not Track

Our Services do not currently respond to Do Not Track browser signals.

13) Changes to this Policy

We may update this Policy from time to time. Changes will be posted here with a new “Last Updated” date. Significant changes may be communicated via email or in-app notice. Continued use after the effective date constitutes acceptance.

14) Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at team@yurp.ai